Client Services & Marketing Manager 

Start Date: October 1, 2019 

Location: Puerto Natales, Chile 

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Venture Patagonia is looking for an energetic and outgoing individual to elevate and maintain the company's reputation and commitment to a unique and personalized Patagonian experience from start to finish. This position will proactively switch between the two roles depending on the workload and needs of each.

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Client Services Roles and Responsibilities:

-Welcome clients upon arrival, give orientation, and assist guests with any requests or questions.

-Confirm reservations and prepare new client folders with itineraries and corresponding bus tickets, vouchers, and client details

-Be 'on-call' beyond regular business hours when necessary in order to address any needs an employee or client may have in transit

-Dial into and assist on all pre-trip client phone calls

-Assist in purchasing and organizing gear daily for excursions

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Marketing Roles and Responsibilities: 

-Develop and execute marketing strategies in regards to the website, editing programs, creating and printing materials and social media

-Assist in the creation of client database to use for future marketing efforts

-Maintain and continue developing client database throughout season

-Identify and explore optimal new ways to reach our target audience for new business 

-Create excellent written content for our marketing channels – relevant for each (e.g. social, blog, email, newsletters)

 

Basic Qualifications: 

-Fluent in English

-Advanced Spanish 

-At least 1 year of experience in tourism & hospitality 

-At least 1 year of experience in marketing

 

Preferred Qualifications: 

-Excellent customer service skills

-Strong interpersonal, verbal and written communication skills

-Strong organizational and administrative skills

-Strong problem-solving ability and ethical awareness

-Ability to multi-task and handle multiple projects at the same time

-Proficiency in Microsoft Word, Excel, Powerpoint, Google Docs Suite & indesign

-Experience with data entry, basic reporting, filing, answering phones, scheduling, and communications

-Willingness to learn new technology to enhance office procedures and processes

-Work well under pressure while meeting commitments and ensuring high quality standards are met