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Reservations Manager

Start Date: September 1, 2019

Location: Puerto Natales, Chile 

Venture Patagonia is looking for a highly organized and detail-oriented individual to elevate and maintain the company's reputation with all of our vendor partners and guests. This position will manage and oversee all our reservations and tour bookings.

Reservations Manager Primary Responsibilities:

  • Book all hotel, tour and bus reservations for all itineraries.

  • Serve as Liaison between hotels, tour operators, employees and managers.

  • Facilitate communication between Venture Patagonia team.

  • Work together with the sales team to problem-solve any issues with hotels, excursions, and bus tickets.

  • Maintain day to day relationships with bookers & reservations persons from hotels/tour operators.

Reservations Process Includes:

  • Matching hotel and room requests with availability

  • Using the correct rate category for the different inquiries/reservations

  • Managing guest/group information (e.g. nationality, ages, gender, dietary requirements, preferred room location and bed configuration, any special reasons for their stay)

  • Placing additional notes/alerts for the Guest Experience (GE) team as to support their guest interactions and improve guest experience

 

Post-Booking Process Includes:

  • Organizing accounts payable (deposits, remaining balances) as per our payment policy

  • Re-confirming all reservation details before arrival of guests/groups

 

Basic Qualifications:

  • Fluent in Spanish

  • Advanced level English

  • 2+ years of experience in tourism & hospitality

 

Preferred Qualifications:

  • Experience with data entry, basic reporting, filing, answering phones, scheduling, and communications is a must.

  • Be punctual, dependable and detail-oriented

  • Adjust to rapidly changing plans and priorities

  • Be independently motivated

  • Willingness to learn new technology to enhance office procedures and processes

  • Work well under pressure while meeting commitments and ensuring high quality standards are met

  • Strong interpersonal, verbal and written communication skills including excellent grammar and ability to create professional correspondence

What's Next?

If you are interested in joining the Venture Patagonia team, please email your CV & Resume to info@venturepatagonia.com as soon as possible. 

Contact Us

+1-323-596-0150

412 Pendleton St.

Alexandria, VA 22314

Chile Office:

Puerto Natales, Chile

Eberhard 385

©2017 BY VENTURE PATAGONIA LLC

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