Reservations Manager

Start Date: September 1, 2019

Location: Puerto Natales, Chile 

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Venture Patagonia is looking for a highly organized and detail-oriented individual to elevate and maintain the company's reputation with all of our vendor partners and guests. This position will manage and oversee all our reservations and tour bookings.

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Reservations Manager Primary Responsibilities:

• Book all hotel, tour and bus reservations for all itineraries.

• Serve as Liaison between hotels, tour operators, employees and managers.

• Facilitate communication between Venture Patagonia team.

• Work together with the sales team to problem-solve any issues with hotels, excursions, and bus tickets.

• Maintain day to day relationships with bookers & reservations persons from hotels/tour operators.

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Reservations Process Includes:

• Matching hotel and room requests with availability

• Using the correct rate category for the different inquiries/reservations

• Managing guest/group information (e.g. nationality, ages, gender, dietary requirements, preferred room location and bed configuration, any special reasons for their stay)

• Placing additional notes/alerts for the Guest Experience (GE) team as to support their guest interactions and improve guest experience

 

Post-Booking Process Includes:

• Organizing accounts payable (deposits, remaining balances) as per our payment policy

• Re-confirming all reservation details before arrival of guests/groups

 

Basic Qualifications:

• Fluent in Spanish

• Advanced level English

• 2+ years of experience in tourism & hospitality

 

Preferred Qualifications:

• Experience with data entry, basic reporting, filing, answering phones, scheduling, and communications is a must.

• Be punctual, dependable and detail-oriented

• Adjust to rapidly changing plans and priorities

• Be independently motivated

• Willingness to learn new technology to enhance office procedures and processes

• Work well under pressure while meeting commitments and ensuring high quality standards are met

• Strong interpersonal, verbal and written communication skills including excellent grammar and ability to create professional correspondence